Your PR Architect

I have a bunch of orphans to look after. Not long ago, I worked on a series of video podcasts. Created them, actually, with the help of some very talented video professionals. Our videos profiled professional photographers (see the screen shot below), many of whom championed the virtues of film and digital photography. No one called our work "content creation" at the time. But we produced online material to help build the reputation and brand of a company struggling to re-imagine itself for the digital era. Digital eventually supplanted film, and the company filed for bankruptcy reorganization. Our videos, however, reflect the company's view at the time: that film gave photographers creative latitude that digital cameras did not. (View the series at this link. ) This view, in 2014, has changed. The podcasts -- including this one, profiling British photographer  Jocelyn Bain Hogg  -- live on as created in 2011. Frozen in time. I would have forgotten the

There's no shortage of companies eager to conduct research to fuel your PR recommendations for clients. Good data is helpful, sure. But I recommend a different approach: Listen to your customers. Face to face. And not at a noisy, overstimulated trade show. Author and market researcher Paco Underhill's firm makes a practice of doing retail research by having a staff member track a consumer's behavior, in detail, as he or she navigates through the store. Me, I'd be highly suspicious of anyone stalking me with a clipboard.  However, the research I'm talking about does not involve clipboards or stalking. Here's how one experience went: On a brief trip to the west coast, I had time to spare. I wandered into a small camera shop that catered to serious photographers. I asked "how's business," and then added that I worked for Kodak -- at the time, a powerhouse brand in photography.  Unknown to me, the shop owner had serious issues -

I coach and advise students about careers in public relations. So I see my share of online job postings for PR positions. Too often, they read like this: By Esra / Esra (http://www.sxc.hu/photo/230083)  [see page for license], via Wikimedia Commons [Headline:] Entry-Level Public Relations/Sales/Marketing In Your Eye  Marketing Inc   is currently offering entry level sales and marketing positions that include comprehensive training. No prior sales or marketing experience is necessary, and we will train you at the entry level to learn a variety of skills from sales and marketing to management and mentor-ship. (sic -- mentorship is seldom hyphenated) Responsibilities in Entry Level Include: Assisting in the daily growth and development of our company Assisting with efforts of new business acquisition Expertly managing the needs of external customers Developing strong leadership and interpersonal skills Face to face sales of services to new business and/or co

I vowed not to give more airtime to Roger Goodell and the National Football League's problems. So despite the headline, this isn't about Ray Rice, or Goodell, or the league's inability to utter two simple words: "Zero Tolerance." It's about using sports figures to promote consumer products. And whether it's time to end this practice. The cereal box here shows Adrian Peterson, the Minnesota Vikings running back who's accused of child abuse for injuring his young son. The most recent coverage appears here.  You'll struggle to find this Wheaties box on a store shelf. Maybe collectors snatched them up. Or store managers thought it wise to remove them. Maybe General Mills recalled them and shipped them to a country that never heard of Adrian Peterson. It doesn't matter. As a society, we deify our sports heroes, pasting their likenesses on or in automobiles, footwear, food products, and even pain remedies. And when they make mistakes or ca