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Three recent unrelated retail experiences did little to assure me that we'll be shopping in actual stores for nonperishable goods, five years from now. Each event was so illustrative that I decided to name each store below. I don't know if there's any PR strategy that would persuade me to alter my opinion about each merchant. Because retail involves hundreds of individual interactions between the store staff and shoppers, rather than a massive message campaign. Here's today's scorecard: By M.O. Stevens (Own work) [CC BY-SA 4.0 (http://creativecommons.org/licenses/by-sa/4.0)], via Wikimedia Commons Dollar Tree - I don't expect concierge service in a discount store with "dollar" in its name. But when a heated, f-bomb-laden shouting match breaks out between two surly males at the slow-as-molasses checkout, I expect the store's staff to do more than stand around and watch the drama unfold. Kids in line were crying. Ís dialing 911 too c...

As a teenager, I belonged to a retail union. This enabled me to work 20 hours a week at Master's, a regional department store. When business slowed, the store laid off workers, including me. The union rep said she could get my hours back -- or I could just accept the union's unemployment compensation, which amounted to the same check I'd get if I went back to work. Master's, if it existed today, would have been gutted by monolithic Wal-mart, whose "Save Money, Live Better" mantra masks a business strategy that demands lower costs for the goods it sells. This, in turn,  sends manufacturing jobs to countries that don't defend the safety of their employees. That's what unions did best: they led the push for safer working conditions and livable wages. By Walmart from Bentonville, USA  (Walmart’s Grease Fuel Truck)  [CC-BY-2.0 (http://creativecommons.org/licenses/by/2.0)] via Wikimedia Commons You may have missed how Wal-mart attempted to trample a...