Your PR Architect

Last week, colleagues and former students encouraged me to write about the colossal PR blunders of April: Pepsi's misguided TV commercial in which a rich white woman ends a street protest by handing a cop a soft drink Press Secretary Sean Spicer's gross stupidity in using Hitler and the Holocaust in describing Syria's use of chemical warfare United Airlines' ghastly mishandling of "re-accommodating" a passenger on a commercial jet -- and bloodying both passenger and senior management in the process. These tragic blunders didn't need my commentary. News media pundits and late-night comedians carried the ball far across the goal line. They pointed out the universal tone-deafness of Pepsi, United, and Spicer. They didn't need me to spike the ball. Businesses and government officials have been saying dumb things for decades. There's nothing new about these errors. Each reflects an acute case of self-absorption, and a total disregard for ...

I don't do New Year's resolutions. I don't own a smartphone. Which is not to say I don't need self-reappraisal, or that I am not online. I choose when and where I engage, rather than letting devices or media clichés drive my decisions. By Stanislav Kozlovskiy (Own work) [CC BY-SA 4.0], via Wikimedia Commons I recently unfolded a virtual spyglass, and took a long, hard look at Facebook, appraising the social media site and the interactions it offers. PR pros appreciate Facebook's ability to reach a broader audience. We see it as a way to help our messages go viral. 2014's ice bucket challenge wouldn't have achieved its remarkable reach without Facebook. And that's fine. Many of Facebook's other features, however, are less admirable. Quizzes that tell you which words you used most often in your posts? Recycled click-bait stories? Re-shared posts that decry cancer and government ineptitude? Intentionally incendiary political needling mea...

By Greg Rakozy (www.instagram.com/grakozy), via unsplash.com More than one friend of mine likes to post photos to Facebook. Photos of their travels. Snapshots from their parties. Lots of photos. Every. single. photo. Like a sky full of stars, that's too much to absorb. What's worse? Often, they're near-identical images -- group shots of three or four people, taken moment by moment, with little change of gesture or expression. Or the dreaded BOH (backs of heads). Not action photos, which might call for a rapid-fire sequence of images. Just group photos. People grinning for the camera. Do we need to see four, five, or six iterations of the same snapshot? No. That's unfair to everyone who follows you. Sure, social media is a visual medium. Visual communications, from infographics to vlogs, are the common currency of the internet. And, one outcome of citizen journalism and the proliferation of smartphone cameras is that people take countless photos. This isn...

Our local PRSA chapter held its award ceremony last week. Many great public relations campaigns, agencies, and practitioners were recognized. And deservedly so. My Canon camera. By Mohylek (Own work),  via Wikimedia Commons I'd share photos, except I wasn't there. And most of the photos posted on social media by the event's attendees were uniformly awful. Poorly lit, under-exposed snapshots -- the incriminating fingerprint of a smartphone camera that uses a tiny sensor and fires a tiny LED to produce a feeble flash. Or has no flash at all. (I'd link to their pictures, but it's unfair to show colleagues in less than flattering photos.) Footnote: this isn't specific to the Rochester, NY PRSA chapter. I've now seen shots from the Buffalo PRSA Excalibur awards event; they aren't any better, and in some cases, look no better than any after-party selfies you've seen. Listen, I get it. People don't want to carry two devices. A stand-al...