Free milk and Band-Aids
This is not a tale about grade school kids, despite the headline. Camille* and I began a conversation at a professional dinner. We hadn't met previously, but I knew the not-for-profit agency she headed. She liked a few things I said about strengthening their external communications, took my business card, and promised to call. Image by Kaz, from Pixabay, via Wikimedia Commons Reaching out to Camille over the next few weeks yielded no response. Then, one night, about eight weeks later, she phoned to ask for ideas to better market her agency's new counseling service. I shared a few thoughts in writing -- it took about an hour -- and she indicated we should meet soon and move toward a working relationship. Nothing happened, even after multiple follow-ups from me. A few months later, around 8 pm on a Friday, Camille called in a panic. An ex-client of the agency was frustrated with its policies, and his unhappy friend posted disparaging remarks on the agency's Facebo...
