Your PR Architect

Public relations is often about building relationships. Some smart PR people get this. Others don't. For example: "I know you're the special kind of person who wants to help other people." I'm not sure if Steve Harrison really knows that. Or knows much about public relations, beyond providing all sorts of advice on how to get the attention of TV segment booking producers. That's what he sells on his website. What I do know about Steve Harrison: he hasn't Clue One about respecting his potential customers. The five come-on emails he sent me over a two-hour period told me all I need to know about Steve's mastery of public relations. (I signed up for a webinar, recommended by a colleague. Not spam that rivals the barrage I got from FTD around Mother's Day.) In a five-day span: 10 emails from Steve. Each as relentless and self-promoting as the last. A TV studio control room. By Wing1990hk (Own work) [CC BY-SA 3.0], via Wikimedia Com...

Last week, I attended the Public Relations Society of America's North East chapter regional conference ( PRXNE 2016, if you like acronyms) in Boston. This created an opportunity to revert to Road Warrior driving mode, visit a Samuel Adams brewery on Germania Street, and explore the John F. Kennedy Library and Museum on the University of Massachusetts campus. (Free beer. Great Kennedy stuff, with a little Hemingway, too. No collisions. End of travelogue.) Field research at the Samuel Adams Brewery, Boston. Photo (c) DKassnoff, 2016. At the conference, I learned about data-driven PR, information foraging, mobile PR, and -- my favorite -- harnessing the untapped power of belonging. (Kudos to Mike McDougall of McDougall Communications for a terrific presentation.) You can watch a  presentation here, if you sign in. Professionals should attend at least one PR conference a year. The industry evolves so quickly, but it's all about telling good stories for mission-driven c...

By LuckyLouie at English Wikipedia [Public domain], via Wikimedia Commons In a prior blog post , I decried the jargon-packed news release that introduced "tronc," the befuddled new name for Tribune Publishing. I wasn't the only one who thought: "What are these people trying to say?" NPR ran a story about it this morning. You can hear it here.  The tronc CEO makes a point, I guess. But it's still not a brand strategy I'd embrace if I needed to promote my editorial content.

To:  Michael Ferro, Chairman       Tribune Publishing, a.k.a., tronc cc: Blog Readers Subject: Invitation: How to Communicate Dear Mike: I invite you and your communications team to drop by my office at the university.  My schedule's Chicago Tribune Building, By Stuart Seeger [CC BY 2.0 (http://creativecommons.org/licenses/by/2.0)], via Wikimedia Commons flexible 'til late August. But act fast. Because as your company transforms to some digital communications-moneymaking internet punchline, your recent news release tells me Tribune Publishing has lost its grasp of how to communicate in English. Your June 2 news release,  Tribune Publishing Announces Corporate Rebranding, Changes Name to Tronc,  sets a new low in incomprehensible jargon. Experienced PR people write releases that readers will understand. The writer who pumped out this horrid excuse for a press release has no grasp of this.  It's perfectly fine to r...

My first full-time reporting job came from a small weekly paper on Long Island. Called Suffolk Life, the paper served as the launch pad for the careers of a number of superb journalists and scholars . And me. No one becomes wealthy working at a weekly paper. Because he couldn't pay me very much, the publisher, the late great Dave Wilmott , Jr., allowed me to gas up from the same ancient Esso-esque pump that filled his delivery trucks. A few years later, as a public relations practitioner, I continued my appreciation of weeklies, especially when promoting lifestyle products and how to use them. My rationale: place a story in a daily paper, and that edition will likely be discarded when the next day's paper arrives. Place the same story in a weekly, and that paper lives in readers' homes for a full week before its replacement shows up. I get seven chances to grab your attention, not just one. Local weeklies. (c) DKassnoff, 2016. Today, Suffolk Life is out of busin...

When a U.S. federal judge in early May told Staples and Office Depot/Office Max that their proposed merger was dead , I was busy grading papers. But now, a couple of weeks later, I say: "Good on ya," Judge Emmet G. Sullivan. By Takkk (Own work) [CC BY-SA 3.0], via Wikimedia Commons I'm the guy personified in an old Staples TV ad, singing "It's the Most Wonderful Time of the Year," when back-to-school supplies go on sale in late July. I've strolled the stationery aisles of independent drugstores, looking for a hard-to-find ink refill or discontinued ballpoint. (All-time favorite: Pilot's long-gone GX300. ) And, I've been an advocate of Staples, because they often have what I need. But not this time. True, a Staples/Office Depot merger would have better competed with Amazon and Wal-Mart in the office/home-office category. But it would've doomed many smaller stationers, and perhaps crippled the buying cooperatives that educators use ...

News item: Sports Authority, once a thriving sporting goods superstore, announced yesterday  it's closing all 450 stores . Drowning in $1 billion in debt, the chain -- and its 14,000-plus employees -- are history. And so is its inventory of snake shot. More on this in a moment. By BrokenSphere (Own work) [GFDL  CC BY-SA 3.0 (http://creativecommons.org/licenses/by-sa/3.0)], via Wikimedia Commons More nimble sports merchandisers figured out how to do what Sports Authority couldn't. Dick's Sporting Goods created a somewhat upmarket experience (read: firearms and golf stores-inside-the-store) that Sports Authority couldn't match. And, if you're a die-hard fan of a particular team, there's no limit to the number of online sellers of numbered jerseys. No one wants to see less competition in the marketplace. Competition means pricing strategies that can benefit consumers (who may already be saving for their next pair of $200 LeBrons). But a quick visit ...